Social housing association praised for repairs
A social housing association has been praised for its efficient repair system.
The Audit Commission hailed Stadium Housing Association for its "helpful service" when it comes to those in social housing jobs making amends and renovations to faulty areas of tenants” homes through annual check-up visits.
Residents are "very happy" with this, the report said.
Also praised was the helpfulness and efficiency of Stadium’’s staff’’s telephone manner and the fact that residents were able to impart their views and have an effect on repairs services.
In accordance with this, the Audit Commission is recommending that Stadium carry out a gas safety check-up at all tenants” homes, as well as continuing to take their views into account when it came to making changes to the repair service.
The report also acknowledged that the housing association was set to improve areas the Commission felt it could work on, including ensuring customer calls are dealt with at the first point of contact.
The Audit Commission earlier praised the Wandle Housing Association for its social housing scheme.
