Tenant satisfaction with housing associations has remained consistent, it has been reported.

In its research of key performance indicators by the Housing Corporation, it was revealed that the average resident contentment stood at 80 per cent. Such a figure remains unchanged from that recorded in 2007.

However, it was shown that there is a 20 per cent difference in satisfaction levels between the ten per cent of housing associations performing most effectively and those deemed to be the worst.

Clare Miller, director of regulation for the Housing Corporation, said: "Whilst we might not expect significant changes in the average national results for tenant satisfaction measures, given the three-year cycle for results, the continuing disparity between the best and worst performers is disappointing."

She added that it will be crucial for housing associations to focus on providing a quality service and their residents” perceptions of landlords ahead of the launch of both the Tenant Services Authority (TSA) and the Homes and Communities Agency (HCA) later this year, in news might interest those with housing jobs.

Meanwhile, Steve Douglas, chief executive of the Housing Corporation, is to discuss the organisation’’s legacy later this week and is to offer suggestions on how the HCA and TSA may be able to manage through the economic crisis.

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